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USER SATISFACTION SURVEY

We thank all users who visit our website and use statistical data published by the Agency for Statistics of Bosnia and Herzegovina through its electronic and print editions.

The values of the Agency for Statistics of BiH, as well as of the entire statistical system in BiH are being developed under the sign of the growing importance of official statistical data, primarily to support economic and social reforms. In this way the requirements and importance of users - primarily local institutions and beneficiaries such as - authorities in our country, businesses, research institutions and the general public, as well as key users in the European Union and other international organizations. Mutual trust of all participants in this process (data users, suppliers and producers of statistics) is becoming increasingly important. The independence of the institution and the profession is the guarantor of security and preservation of confidentiality. Knowledge, experience, common work, respect for privacy, quality and accessibility to the user are values, that may significantly affect on user satisfaction.

Through this survey we want to offer a wide range of users the ability to express their opinions on our work and services and give us their suggestions for improvement.

We will be grateful if you take a few minutes to answer the questions below.

1How OFTEN do you visit our website or use our statistical data and information?
2For what PURPOSES do you use statistical data of Agency for statistics of B&H? (Check as many options as you want)
3Which of the following STATISTICAL AREAS are you interested in the most? (Check as many options as you want)
4How do you usually ACQUIRE statistical data and information? (Check as many options as you want)
5Was the data and information easy to find on the website of the Agency?
6Was the information clearly presented?
7Considering your EXPECTATIONS, to what extent has the Agency for statistics of B&H exceeded or fallen short of your expectations?
8How satisfied are you with the OVERALL quality of statistical products and services that Agency produce? Please use a scale from 1 to 5 for each quality component, where: 1 = very dissatisfied; 2 = dissatisfied; 3 = partly satisfied; 4 = satisfied; 5 = very satisfied.
Relevance
Accuracy and reliability
Accessibility
Timeliness
Comparability
9How do you rate the OVERALL quality of statistical data for concrete statistical area you use? Check as many statistical areas as you want, where: 1 = very dissatisfied; 2 = dissatisfied; 3 = partly satisfied; 4 = satisfied; 5 = very satisfied.
Population - demografy
Labour market and earnings
Education
Culture
Social protection
Living conditions
National accounts
Prices
Industry
Construction
Distributive trade
External trade
Tourism
Transport
Agriculture, forestry
Energy
Environment
Crime
Structural business statistics
Statistical business register
Research, development and communication
10If you had a contact with the staff of the Agency, how do you rate? Please use a scale from 1 to 5 for each quality component, where: 1 = very dissatisfied; 2 = dissatisfied; 3 = partly satisfied; 4 = satisfied; 5 = very satisfied.
Staff friendlines
Staff competences
Accessibility
11Do you use a Calendar of publication of statistical data that is available on the Agency's website?
12In your experience, are Agency's official statistics released on the dates announced
13Please specify which user group you belong to?
14Sex?
15Year of birth?
16Education?
17Occupation or status?
Thank you for taking time to answer our questionnaire. We sincerely appreciate your honest opinion and will take your input into consideration while improving our products and services in the near future.
SURVEY RESULTS WILL BE PUBLISHED ON OUR WEBSITE.